Warranty

One-Year Limited Manufacturing Warranty

Basscraft warrants that your product will be free from defects in materials and workmanship under normal use for one (1) year from the date of delivery.

What's covered

Manufacturing defects in the cushion, controller, and included electronics and cabling — including failures in the haptic transducers, amplifier, or wiring that occur under normal use.

What's not covered

• Damage from misuse, accidents, unauthorized modification, or improper installation
• Normal cosmetic wear (fabric wear, minor scuffs)
• Damage from liquid exposure or extreme temperatures beyond product specifications
• Products purchased from unauthorized resellers

How to make a claim

Email info@basscraft.co with your order number, a description of the issue, and photos or video if possible. If we confirm a covered defect, we'll repair or replace the unit at no cost, including shipping.

This warranty gives you specific legal rights; you may also have other rights that vary by state.